Refund policy

We will return an item for store credit only, which means you have 14 days after receiving your item to request a return to receive a store credit that can be used at any time. To start a return, you can contact us at contact@resetgroupllc.com. State the order number and reason for return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, undamaged, hang tags must not be removed, and in its original packaging, including any plastic wrap. 

Customers requesting a return are responsible for the shipment costs. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are not accountable for returns that are lost or damaged in the post.

Once the return has been approved and received, you will be credited the amount you paid for the returned item(s), including taxes and excluding the return shipping via store credit. The original shipping charge will not be refunded.

Returns attempted after 14 days will not be accepted. We reserve the right to decline a return request if the merchandise does not meet our standards. Returns for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed.

FINAL SALE

Final sale items cannot be exchanged or returned for store credit.

We do not offer price adjustments for items purchased at regular price before the start of a sale.